Privacy policy
Last updated: November 6, 2024
This Privacy Policy is formulated with the aim of clarifying how elitecustomtable gathers, utilizes, and discloses your personal information when you visit, use our services, or make a purchase from info@elitecustomtable.com.
We collect your information simply for communicating with you, providing the Services, abiding by any applicable legal obligations, enforcing any applicable terms of service, and protecting or defending the Services, our rights, and the rights of our users or other parties.
To use and access any of the Services, you need to give your consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You can choose not to provide the information, but doing so may prevent you from using or accessing some specific services.
What Personal Information We Collect
The types of information that we obtain about you are determined by how you interact with our Site and utilize our Services. When we refer to "personal information", we are denoting information that can identify you, is related to you, describes you, or can be associated with you. The following sections will describe the categories and specific types of personal information that we collect.
Information We Collect Directly from You:
The information that you directly submit to us through our Services may include:
❖ Basic information: your name, email, address, phone number, username, password, security questions.
❖ Shopping information: the items you view, your cart, your wishlist and payment confirmation.
❖ Customer support information: the information you choose to include in communications with us, for example, when sending a message through the Services.
Information We Collect through Cookies:
We also gather certain information regarding your interaction with the Services through Cookies. The Usage Data can include device - related information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties:
Finally, we may acquire information about you from third - party sources. These third parties can include vendors and service providers who might collect information on our behalf. For example:
❖ Companies who support our Site and Services, such as Shopify.
❖ Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment.
❖ Either we or the third parties that we collaborate with may automatically collect certain information when you visit our Site
How We Use Your Personal Information
❖ Providing Products and Services：We use your personal information to provide you with the Services and fulfill our contract with you. This includes processing your payments, fulfilling your orders, sending you notifications, managing your account, arranging for shipping, facilitating any returns and exchanges, enabling you to post reviews etc.
❖ Marketing and Advertising: We may utilize your personal information for marketing and promotional purposes. We will tailor the advertising based on your preferences, browsing history, and other relevant information and show you some promotional activities that we believe may be of interest to you to provide you with more relevant and engaging content.
❖ Security and Fraud Prevention: We may use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
❖ Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Similar to a great number of websites, our Site uses cookies. For detailed information regarding the specific cookies we use in relation to powering our store with Shopify, you can visit https://www.shopify.com/legal/cookies. We utilize cookies for multiple important functions within our Site and Services.
The cookies play a crucial role in powering and enhancing our Site and Services, including the ability to remember your actions and preferences, to assist in running analytics, which is essential for us to gain a more in - depth understanding of how users interact with our Services. This is in line with our legitimate interests as it enables us to manage, enhance, and optimize the Services more effectively.
Furthermore, we may allow third - party service providers to use cookies on our Site. This is done with the aim of better customizing the services, products, and advertising that are presented on our Site as well as on other websites. By doing so, we can provide you with more personalized and relevant content based on your previous interactions and preferences.
Most browsers are set by default to automatically accept cookies. However, you have the option to configure your browser settings to either remove or reject cookies. However, if you choose to remove or block cookies, it may have a negative impact on your user experience. Some elements of the Services, such as particular features and general functionality, may not function correctly or may even become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, like our advertising partners.
Categories
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "What Personal Information We collect" and "How We Use Your Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
We have “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, e-mail address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third Party Websites and Links
Our Site may contain links to websites or other online platforms that are operated by third parties. If you click on these links and visit sites that are not affiliated with or controlled by us, it is advisable that you review their privacy and security policies, as well as other terms and conditions. We do not provide any guarantees regarding the privacy or security of such sites, including the accuracy, completeness, or reliability of the information that can be found on these sites. Information that you provide on public or semi - public venues, like the information you share on third - party social networking platforms, may also be visible to other users of the Services and/or users of those third - party platforms without any limitations on how this information can be used by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on these platforms or of their owners or operators, except as otherwise disclosed on the Services.
Security and Retention of the Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during the process of transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
The length of time for which we retain your personal information is contingent upon various factors. These factors include whether we require the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.
Regarding the children’s data, our Services are not intended to be used by children, and we do not intentionally gather any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you are entitled to contact us using the contact details provided below to request the deletion of such information.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute. They may only be applicable in certain circumstances, and in some cases, we may decline your request as permitted by law.
❖ Right to Access / Know: You have a right to request access to personal information that we hold about you
❖ Right to Delete.: You have a right to request that we delete personal information we maintain about you.
❖ Right to Correct: You have a right to request that we correct inaccurate personal information we maintain about you.
❖ Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
❖ Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
❖ Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
❖ Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
❖ Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. However, prior to providing a substantive response to your request, we may need to collect information from you in order to verify your identity. This may include information such as your email address or account information. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf. Additionally, we may need you to directly verify your identity with us. We will respond to your request in a timely manner as required by applicable law.
Contact us
Should you have any questions about our privacy practices or this Privacy Policy, or if would like to exercise any of the available rights, please email us at info@elitecustomtable.com.