ECT-239 Exclusive link for Paola Armendariz

Free Shipping

We offer free standard shipping on all orders within the contiguous United States (excluding Hawaii, Oregon, Alaska, Puerto Rico, and remote areas). For other locations, please contact us for a shipping quote.

Estimated Delivery Times

Custom Tables — Standard Shipping (Free)

• 40–60 business days after design drawing confirmation
• Curbside delivery

Custom Tables — Expedited Shipping (Additional Fee)

• 30–50 business days after design drawing confirmation
• Curbside delivery

In-Stock Tables — Standard Shipping (Free)

• 30–40 business days

In-Stock Tables — Expedited Shipping (Additional Fee)

• 25–35 business days

Delivery Method

All orders are delivered via curbside delivery. The carrier will bring your table to the curb — unloading assistance is not included. For tables over 90 inches, please arrange for 3–6 people to assist with unloading.

Expedited Shipping

Need your table sooner? Contact us at info@elitecustomtable.com and we will provide a personalized quote within one business day.

Order Process

Order → Wood Matching (1 day) → CAD Drawing (1 day) → Your Approval → Production Begins → Progress Updates → Finished Product Confirmation → Quality Check + Packaging → Shipment → Delivery

Order Cancellation

• Before production: Free cancellation at any time
• After production starts: 30% cancellation fee applies
• After shipment: Cannot be cancelled

Returns & Refunds — Eligibility

Returns are accepted for quality issues only (damage during transit or incorrect items). Please submit your request within 7 business days of delivery with photos and a description of the issue.

Return Conditions

• Item must be unused and in its original condition
• Must be returned in original packaging
• Proof of purchase required
• Contact us to confirm return address before shipping

Resolution Options

• Full refund — issued to original payment method within 7 business days
• Replacement product — your choice

Return Shipping

• Our error (damaged, defective, or wrong item): we cover return shipping
• Personal reasons: customer is responsible for return shipping

Important Notes

• All items pass strict quality inspection before shipping
• Damage from home assembly is not covered
• Natural wood characteristics (knots, grain, cracks) are not defects
• No refunds for force majeure events (natural disasters, war, pandemic)

These warranty terms apply to all wooden tables sold by our company, including resin tables and solid wood slab tables.

What's Covered

Manufacturing defects under normal use for one year from the date of delivery. Complimentary repair accessories included with every claim:

• Touch-up paint — for covering peeled areas or surface marks
• Wax oil — to protect and enhance the appearance of the wood
• Marble sealant — for tables with marble components (where applicable)
• Repair tools — everything needed for effective repairs

Not Covered

• Abnormal wear and tear
• Damage from improper care or maintenance
• Damage from external sources
• Any damage caused by pets

Natural Wood Characteristics

Knots, burls, grain variations, natural cracks, mineral lines, and color differences are natural characteristics of wood — not defects. They make your table uniquely yours.

Care Guidelines

• Avoid direct sunlight, damp environments, and extreme heat
• Clean with a soft cloth and neutral cleaner — avoid harsh chemicals
• Do not place sharp objects directly on the surface
• Periodically check and tighten table leg connections